Return Policy

Return Policy

Online Purchases

ITEMS AT REGULAR PRICE AND ON SALE

14 days for the return or a full refund of merchandise purchased.

Refunds can be made through courier.

سياسة الارجاع

  • GENERAL CONDITIONS

    1. Refund Process for Tamara, Credit Card and Mada Payment (in-store returns): refunds will be issued in cash only.

    Refunds will be made according to the payment method used for the purchase (online).

    2. Promotional Items: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.

    3. All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed and the original price tags must still be attached. Excluding unreturnable products (Panties, Bras, Lingerie, Accessories, and Swimwear).

    4. If you return non-returnable item or wrong items the package will be declined and you will be charged SAR 25 shipping fees and the item will be sent back to your address.

    5. Sales are final for body products and items sold for the Roses of Hope Foundation.

    6. A gift card cannot be purchased with another gift card.

    7. A gift card cannot be refunded nor replaced if lost or stolen.

  • HOW TO MAIL RETURN FOR ONLINE PURCHASES?

    Returns are only processed through return center here

    يرجى ملاحظة أنه لن يتم رد رسوم الشحن ما لم يتم إرجاع البضائع لأنها معيبة .في هذه الحالة ، يجب إرجاع البضائع عن طريق شركات الشحن المعتمدة فقط.يرجى الاتصال بخدمة العملاء باستخدام الدردشة أو البريد الإلكتروني info@lavieenrose.com.sa.

  • HOW TO MAKE AN IN-STORE RETURN FOR PURCHASES MADE ONLINE?

    المنتجات القابلة للإرجاع التي تم شراؤها عبر الإنترنت يمكن إرجاعها عن طريق الفروع عند تقديم فاتورة الطلب في الكاونتر. بالنسبة للمدفوعات التي تمت من خلال تمارا، سيتم استرداد المبلغ نقدًا.

  • CONDITIONS AND EXCEPTIONS

    1. Shipping and handling charges will not be refunded.

    2. Failure to present the original payment card will result in a refund using a la Vie en Rose gift card.

    3. All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed and the original price tags must still be attached.

    4. Sales are final for Panties, Bras Lingerie, Accessories and Swimwear.

    Click here to find a store in your area

    Do you have further questions? Contact our customer service by email  info@lavieenrose.com.sa.

  • ما هي طرق الشحن المتوفرة؟

    نقدم الشحن لجميع مدن المملكة العربية السعودية من خلال شركات البريد السريع العاملة محليًا:
    أرامكس
    جي تي اي اكسبريس
    لابيه
    لاست ستيب
    SLS

TERMS AND CONDITIONS

1. For hygienic reasons, it is not possible for us to refund or exchange panties, bras, shapewear, swimwear, and accessories.

2. All merchandise eligible for return must be intact, not washed or worn and original price tags must still be attached.

3. Promotions Items: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and the other items included in the promotion will be recalculated according to the new conditions of sale.

4. Sales are final for Panties, Bras Lingerie, Accessories and Swimwear.

5. A gift card cannot be refunded or replaced if lost or stolen.